Frequently Asked Questions (FAQ)

🔹 Account & Login

Why do I need to create an account?

Access to certain features of the site is reserved for professional or validated customers. This ensures that you receive tailored information (prices, stock, conditions).

How to request access?

1. Click on “New Customer” in the menu bar
2. Fill out the form with your information
3. Submit your request

What happens after registration?

1. Your request is manually reviewed.
2. Once approved, you will receive a confirmation email.

I haven't received a response, what should I do?

1. Check your spam
2. Wait a reasonable amount of time
3. If necessary, contact us via the contact form

🔹 Orders

How to place an order?

1. Log in to your account
2. Add products to the cart
3. Confirm your order
4. Follow the payment steps

Can I order without an account?

No, a validated account is required to place an order.

How do I know if my order is confirmed?

You will receive a confirmation email after your order is validated.

Can I modify or cancel an order?

It depends on the status of the order.
Contact us quickly for any modifications or cancellations.

🔹 PAYMENTS

What payment methods are accepted?

The available payment methods are indicated when you validate your order.

Is the payment secure?

Yes, all transactions are secure.